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Are your Sales Reps Behaving? Manage with Dynamics 365

August 24, 2017 by in About Microsoft Dynamics 365, Microsoft CRM Software Implementation, Microsoft Dynamics CRM Technical, Microsoft Dynamics CRM User Adoption, Uncategorized

Are your sales reps behaving? I have been doing a lot of research recently for a client that wants to build best practice behavior into their sales team and manage it with Dynamics 365. I have read research from all the top sales benchmark and behavioral analysis firms. In compiling this information I have found significant commonality across the research reports and thought I would compile the information and share it.

Sales has changed significantly over the last decade but sales rep. behavior has not kept pace in many cases.

The Internet, e-commerce and social networking are just a few of the major drivers that have changed sales. Today a buyer is most often more than 60% through their buying journey before contacting a supplier.

The reality is that buyers now dictate the sales process. In recent studies several key buyer behaviors were discovered:

  • Buyers use the Internet, particularly search engines when they want to learn more about a business product or service
  • When asked what type of content they want when interested in a business product or service – “Product/service information”, “Ratings & Reviews” and “Peer Experiences/Case Studies” were the top responses
  • What do buyers want to discuss on a first sales call? The top responses were “pricing”, “how the product/service works”, “discuss our needs” and “how similar businesses have used the product/service”.
  • What sales reps plan to cover on a first sales call – “Timeline for a purchase”, “who will authorize the purchase” and “pricing” were the top responses. Clearly, there is misalignment between buyers and sellers.
  • Finally, the survey participants were asked what can sales reps do to improve – “Listen to my needs”, “is not too pushy” and “provides relevant information” were the top responses.

In other studies on sales rep behavior, there were several key findings. Top performing sales professionals have several behaviors in common:

Effective “territory” management – Top performers are very good at managing their “territory” – they understand it well, they understand the numbers they have to hit and have a plan on how to be successful.

Building pipeline – Top performers are building pipeline every day

Good at networking – The top performing sales reps are very good at networking but not the “networking” you may be thinking of. They are well networked within their own organization, they build relationships with internal support staff and with external vendors and partners.

Learn more by getting a free copy of the Infographic – Top behavior of high performing sales reps. 

We work with companies to transform sales teams. Microsoft Dynamics 365 (formerly Dynamics CRM) has powerful functionality to drive best practice behavior to your team. Dashboards and alerts allow management to easily monitor and enforce the behaviors that drive results.  

Microsoft Dynamics 365

Goal Management – Set and monitor goals that tie to the behavior you want your team to perform.  

Actionable Insights – Dynamics 365 learns from your data and provides actionable insights that your sales team can take action on. Identify the prospects that are most likely to buy, know what accounts to spend time with based on relationship health indicators, learn where there is opportunity based on analysis of sales history data.  

Give your team tools to make them more effective & efficient. Powerful lead management, smart pipeline management and make sure your reps. are spending time with the right customers/prospects.

Ready to discuss how to improve your teams performance? Contact us

About David Buggy

David Buggy is the Founder & President of Strava Technology Group, a NJ based top Microsoft partner and one of the most experienced partners in the Microsoft channel on Customer Relationship Management. David is a veteran of the CRM industry with over 20 years of experience helping businesses successfully adopt and manage Customer Relationship Management solutions. David and his team have helped hundreds of organizations including Salvation Army, Stuart Haas Racing, and Penn State University plan, implement and support CRM initiatives. To learn more about Strava Technology Group visit

    Microsoft Dynamics 365 Partner Consultant


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