Learn the differences between Microsoft Dynamics CRM & 365 on-premise and online Deciding between Microsoft Dynamics CRM on-premise vs online can be confusing. This post will help you to decide on the deployment model that best fits your organization. First, lets dispel the thought that your data is not safe in the cloud. My response […]
Proper Microsoft Dynamics 365 training is absolutely paramount to a successful rollout. In this article, our team at Strava Technology Group shares best practices from our 15+ years’ experience with Dynamics CRM/365. Developing your training plan should begin early in the project — during requirements analysis. It is important to assess the user base and the levels […]
Announcing FastTrack Implementation Services for Microsoft Dynamics 365. FastTrack is a fixed cost/scope, rapid implementation service that gets your company up and running quickly and cost-effectively. We offer FastTrack for Dynamics 365 Sales, Marketing or Service. Why a “rapid” implementation approach works – There are several things coming together in the CRM space that enables a […]
We have been hearing about this for quite a while, it is finally launched – the new Marketing module for Dynamics 365. This has been released to public preview meaning you can access this and start using it today. To enable this public preview feature go to https://trials.dynamics.com/Dynamics365/Preview/Marketing Specify your email address (that is used to login […]
This blog and video will help you understand the Microsoft Dynamics 365 pricing and licensing. We recommend you watch the video however we have summarized below. Microsoft Dynamics CRM is now Dynamics 365 Components of Dynamics 365 are Sales, Marketing, Finance, Operations, Customer Service, Field Service and Project Service Automation Dynamics 365 can be licensed as […]
Are your sales reps behaving? I have been doing a lot of research recently for a client that wants to build best practice behavior into their sales team and manage it with Dynamics 365. I have read research from all the top sales benchmark and behavioral analysis firms. In compiling this information I have found […]
A new leader has been named for 2017 In the Microsoft vs Salesforce war, there is a new leader. I have been in the Microsoft Dynamics CRM/365 space for over 14 years. Ever since I can remember Salesforce led most analysts’ reports on CRM/Sales Force Automation. There are a few key reasons why: Salesforce.com was […]
In the last post I examined the main reasons for CRM project failure. In this and future posts in this series, I will dissect each of the reasons and offer guidance on how to avoid these pitfalls and/or how to recover from them. If you are not monitoring user adoption your Dynamics 365 CRM deployment likely has […]
This is part 1 of a series of blogs on user adoption with Microsoft CRM/Dynamics 365… the Achilles heel of CRM. I will examine real-world causes of CRM user adoption failure and how to avoid or recover from the top issues that cause user adoption issues. If you are not monitoring user adoption your Dynamics […]
I have been helping businesses implement Customer Relationship Management (CRM) solutions for almost 20 years. I began in the days where “Sales Force Automation (SFA)” was the buzz-term and market leaders were GoldMine & Act. While a lot has changed in the CRM space over the years history repeats itself and that is happenning in […]
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