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Dynamics 365 Contact Center

Reimagine the service experience and maximize efficiency across every engagement channel.

Dynamics 365 Contact Center enables you to deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works right inside Dynamics 365, as a standalone application or integrated with non-Microsoft applications and CRM systems.
 
Connect with your customers over voice, webchat, SMS, social media and email. Use intelligent chatbots for both voice and chat to provide self service.
 

Schedule a call with one of our Dynamics 365 experts to discuss your project.

Dynamics 365 Contact Center

Dynamics 365 Contact Center

Reimagine the service experience and maximize efficiency across every engagement channel.

Dynamics 365 Contact Center
Dynamics 365 Contact Center enables you to deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works right inside Dynamics 365, as a standalone application or integrated with non-Microsoft applications and CRM systems.
 
Connect with your customers over voice, webchat, SMS, social media and email. Use intelligent chatbots for both voice and chat to provide self service.
 

Schedule a call with one of our Dynamics 365 experts to discuss your project.

See Dynamics 365 Contact Center Watch a Short Demo Video

See how Dynamics 365 Contact Center can transform your Customer Service/Support team.

Dynamics 365 Contact Center Key Features

  • Engage on any channel

    Customers have the freedom to engage in their channel of choice across voice, SMS, chat, email, and social media apps.

  • Full IVR

    Full IVR capabilities built-in - call queues, routing, voicemail and more

  • Copilot AI

    Copilot AI infused on every channel to increase agent productivity

  • Provide Self Service

    Let customers self serve with conversational chatbots for both voice and webchat

  • Full CcaaS Solution

    Dynamics 365 Contact Center is a full contact center as a service application

  • Sentiment Analysis

    Get alerted to sentiment issues on voice and chat channels

  • Call Recording and Transcription

    Calls can be recorded automatically or on-demand with full voice to text transcription

  • Collaborate in Teams

    Full integration with Microsoft Teams for voice and chat

  • Unified Routing

    Route calls and chats to the right agents

  • Knowledge Management

    Full knowledgebase with auto-recommendations

  • Built-In Analytics

    Real-time and historical analysis dashboards are available out-of-the-box

Dynamics 365 Contact Center Pricing

Dynamics 365 Contact Center

Use as a stand-alone app or integrate with any existing app/CRM
$ 110 per user/month
  • All Features & Functionality

Dynamics 365 Customer Service Premium

Includes Contact Center and Customer Service Enterprise licenses
$ 195 per user/month
  • All Features & Functionality

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