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Dynamics 365 For Customer Service 2017-08-15T18:30:13+00:00

Today’s business must take care of their customers…or someone else will. Customer engagement has changed significantly in the past 10 years, a business today needs to engage with their customers on the channel of their choice. It is critical to provide the right help at the right time. Having the best-in-breed tools can enable any organization to provide world-class customer service/support. Microsoft Dynamics 365 can provide your organization with a single platform to expertly support your customers.

Case Management

Dynamics 365 for Customer Service offers robust case management to enable your users to manage a case from inception to resolution.

  • Create cases from incoming email, set up queues for customers to submit requests or leverage the built-in portal to allow customers to self-service and submit cases.

  • Set Service Level Agreements to assure response times.

  • Utilize the knowledge base to resolve cases faster.

  • Centralize all information within the case record (emails, documents, activities, notes etc.).

  • Powerful workflow to trigger notifications and actions.

Dynamics 365 Customer Service Partner Screen Shot

Self Service

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. If and when needed, you can transition them seamlessly to assisted support.

  • 90% of consumers now expect a brand or organization to offer a self-service customer support portal; 60% of consumers have a more favorable view of the brand if their self-service offering is mobile-responsive​

  • 73% of consumers want the ability to solve product/service issues on their own

Do you offer your customers a self-serve option? If not we can help.

Omni-channel Engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.

  • Embed real-time assistance on your web site and in mobile apps. Text, Chat, Co-Browse and face-to-face video calls

  • Take control of your website visitors browser to help them find information

  • Survey your customers

Dynamics 365 for Customer Service Omni-channel Engagement

At Sträva we strive beyond the technology to address real business problems. We can help you transform the way you support your customers and welcome the opportunity to show you! Contact Us for a free customer service strategy review; no cost, no obligation – what have you got to lose?