FastTrack for Microsoft Dynamics 365 Customer Service is a rapid, fixed cost implementation service for the Customer Service area of the platform.
Each FastTrack program includes full implementation services beginning with a planning session. During planning, we review your service & support processes and requirements. The plan is created including detailed configuration information and handed off to our service team. Once your solution is built, we conduct a full review with you. We collect feedback on any changes, make the changes and then have you test the system. Once the system is ready, we then perform training and go-live.
Our FastTrack program comes with a complete pre-configured template for customer service. The template is built from over 15 years experience implementing Dynamics CRM/365. We realized long ago that most businesses need the same base level configurations so we built a template that provides hundreds of configurations that you would typically pay for with other implementation partners. With FastTrack you get our full template and ongoing updates as we enhance these on a regular basis. 15 years of best practice configurations are included in our FastTrack templates.
Delight your customers by expertly managing cases/tickets assuring that every incident is followed up from inception to resolution.
FastTrack provides full configuration of the case/ticket area of the system.
No more dropped balls in your service area!
Having a consistent process based on best practices will improve the quality of your service. FastTrack includes working with you to create a business process within the service area of Dynamics 365.
A service-based knowledgebase can improve service, decrease handling times and improve efficiency.
FastTrack includes full training on managing the Dynamics 365 customer service knowledgebase.
Dashboards let you visualize your data to make more informed decisions.
FastTrack comes with a library of pre-built dashboards for the customer service area of Dynamics 365.
Full Implementation of the Main Areas of Customer Service
Service Process Design
Pre-built Service Dashboards
Service Management Process
Best Practices for Customer Service
Customer Self-Service Portal
Installation of Portal