Microsoft Dynamics 365 for Field Service provides an end-to-end solution for managing onsite service.
Built-in intelligence helps you solve issues before they impact your customer. IoT or the Internet of Things integration enables you to deploy smart sensors to equipment. These sensors monitor the equipment, can self diagnose and even create cases in Dynamics 365.
We have helped many organizations evaluate, plan, implement and support Microsoft Dynamics 365 for Field Service. Our guidance goes beyond the technology to solve real customer service challenges.
Expertly manage your in-house and contract based resources including skill set management. At-a-glance schedule board allows you to quickly pick the right resources for service calls.
Manage work orders from beginning to satisfied customer. Schedule recurring services like preventative maintenance to keep things running and healthy. Mobile time & expense entry and more.
Manage full customer asset information to keep your team informed. Track virtually any information about assets.
Full service agreement functionality including start/end, allotments, invoicing and more all centralized in the Field Service module.
Manage purchase orders for parts & supplies, return authorizations and even mobile inventory.
Real-time dashboards, alerts and powerful reporting capabilities assure you are always informed.
Dynamics 365 for Field Service provides a complete solution to manage onsite service.
Full customer information
Schedule & dispatch
Full mobile app for Field Resources
Work order management
Use IoT and Connected Field Service to provide proactive monitoring and case escalation
Track your cases efficiently and act on them quickly in the Customer Service Hub application.
Creating and managing a case can’t be any simpler. With the intuitive case form in the Customer Service Hub, you can do all your important tasks and actions without navigating to different parts of the application.
You can capture important information about customers, interactions you’ve had with them, and all related records of the current case in one single place.
Make your resources more effective using intelligent routing and mapping
Let our experts show you a day-in-the-life of your business with Dynamics 365 for Field Service
Microsoft Dynamics 365 has powerful tools to help you get the most out of the platform.
Let us show you how Microsoft Dynamics CRM/365 for Field Service can revolutionize how you perform field service.