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Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service provides an end-to-end solution for managing onsite service.

Built-in intelligence helps you solve issues before they impact your customer. IoT or the Internet of Things integration enables you to deploy smart sensors to equipment. These sensors monitor the equipment, can self diagnose and even create cases in Dynamics 365. 

We have helped many organizations evaluate, plan, implement and support Microsoft Dynamics 365 for Field Service. Our guidance goes beyond the technology to solve real customer service challenges.

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Resource Management & Scheduling

Expertly manage your in-house and contract based resources including skill set management. At-a-glance schedule board allows you to quickly pick the right resources for service calls. 

Work Orders

Manage work orders from beginning to satisfied customer. Schedule recurring services like preventative maintenance to keep things running and healthy. Mobile time & expense entry and more.     

Manage Customer Assets

Manage full customer asset information to keep your team informed. Track virtually any information about assets.

Service Agreements

Full service agreement functionality including start/end, allotments, invoicing and more all centralized in the Field Service module. 

PO's, RMA's, Mobile Inventory

Manage purchase orders for parts & supplies, return authorizations and even mobile inventory.

Visibility & Insights

Real-time dashboards, alerts and powerful reporting capabilities assure you are always informed.

Complete Solution

Dynamics 365 for Field Service provides a complete solution to manage onsite service. 

Full customer information

Schedule & dispatch

Manage inventory

Full mobile app for Field Resources

Work order management

Use IoT and Connected Field Service to provide proactive monitoring and case escalation

Resource Management

Track your cases efficiently and act on them quickly in the Customer Service Hub application.

Creating and managing a case can’t be any simpler. With the intuitive case form in the Customer Service Hub, you can do all your important tasks and actions without navigating to different parts of the application.

You can capture important information about customers, interactions you’ve had with them, and all related records of the current case in one single place.

Optimally Route Resources

Make your resources more effective using intelligent routing and mapping

  • Mapping and optimized routing provides resources with turn-by-turn directions between service calls
  • Complete mobility via the Field Service Mobile Application
  • Provide resources customer and asset information 
  • Collect signatures after service is performed 
  • Send surveys following service calls

Ready to see a live demonstration?

Let our experts show you a day-in-the-life of your business with Dynamics 365 for Field Service

Complete Platform

Microsoft Dynamics 365 has powerful tools to help you get the most out of the platform.

 

  • PowerBI is fully integrated allowing you to create powerful visualizations of your Field Service data
  • Use PowerApps and Flow to enhance and extend Field Service
  • There are also many add-on tools available in Microsoft Appsource to extend the power of Field Service

Microsoft Dynamics 365 for Field Service

Field Service Only
$ 95
  • Per user/month
  • All Field Service Functionality

Microsoft Dynamics 365 for Field Service Add-ons

Sales/Customer Service
$ 20
  • Per Module/user/month

Ready to transform your Field Service?

Let us show you how Microsoft Dynamics CRM/365 for Field Service can revolutionize how you perform field service. 

Dynamics CRM 365 for Field Service
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