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Microsoft Dynamics 365 for Phones has Stopped – What to Know

May 1, 2017 by in Dynamics 365 Technical, Microsoft Dynamics 365 Technical, Microsoft Dynamics CRM Technical, Uncategorized

If you are attempting to use Dynamics 365 for phones on an Android device and get the error: Dynamics 365 for Phones has stopped try clearing the applications cache:

  1. First, navigate to Settings on your device.
  2. Go to Apps, Application Manager
  3. Find the Dynamics 365 for Phones application and click on it
  4. Click on the Storage option
  5. Here you will find the Clear data and Clear cache options.
  6. Clear cache is the option you should start with. It will get rid of saved data that allows apps to load a little quicker when you launch them. Clearing Data will delete all the applications data

Restart the Dynamics 365 for Phones app. If you still experience the error reboot your phone and try the application again.

About David Buggy

David Buggy is the Founder & President of Strava Technology Group, a NJ based top Microsoft partner and one of the most experienced partners in the Microsoft channel on Customer Relationship Management. David is a veteran of the CRM industry with over 20 years of experience helping businesses successfully adopt and manage Customer Relationship Management solutions. David and his team have helped hundreds of organizations including Salvation Army, Stuart Haas Racing, and Penn State University plan, implement and support CRM initiatives. To learn more about Strava Technology Group visit

    Microsoft Dynamics 365 Partner Consultant


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