Microsoft Dynamics CRM 365 Pricing
Full information on Microsoft Dynamics CRM 365 Pricing. Pricing is based on Cloud Solution Provider (CSP) pricing. If you have an Enterprise, Education, Government or MPSA agreement your pricing will be based on your individual agreement. Have you seen Dynamics 365 in action? Get a FREE live personalized demonstration.
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Microsoft Dynamics CRM 365 Pricing - Professional vs Enterprise
The first decision you need to make when buying Dynamics 365 (CRM) for Sales and/or Customer Service is whether the Professional or Enterprise licensing is needed.
You cannot mix/match Professional and Enterprise licensing, if you have even one user that needs any of the Enterprise features, you need to buy all Enterprise level licensing.
Professional vs Enterprise have different features
Enterprise Only Features
- Sales Goals
- Sales Hub
- Territory Management
- Forecasting
- Product Families & Relationships
- Competitor tracking
- Configure and define teams
- Sales Playbook
- Knowledgebase
- Embedded Intelligence
Limitations of Professional Licensing
- Guided process flows – 5 maximum
- Forms and Views – 2 maximum per entity
- System Charts & Dashboards – 5 maximum
- Queues – 15 maximum
Base and Attach-On Licenses
Next, for every user pick at least one base license then any attach licenses. Attach licenses allow additional functionality (additional licenses) to be added to a user at significantly reduced pricing. For example, if a user needs both Sales and Customer Service, you can purchase the Sales base license then add the Customer Service attach license for $20/month.
Customer Engagement Base Licenses
Customer Engagement Base Licenses
Sales Enterprise – $95 per user/month
Sales Professional – $65 per user/month
Customer Service Enterprise – $95 per user/month
Customer Service Professional – $50 per user/month
Dynamics 365 Attach Licenses
Add on licensing to base licenses:
Customer Service Enterprise – $20 per user/month
Customer Service Professional – $20 per user/month
Sales Enterprise – $20 per user/month
Sales Professional – $20 per user/month
Add-on licenses to any base Enterprise License:
Field Service – $20 per user/month
Applications Pricing
Start with what you need and upgrade to plans as your business grows.
Business Central – Essentials – $70 per user/month, Premium – $100 per user/month
Retail – $170 per user/month
Talent – $40 per user/month
Project Service Automation $95 per user/month
Field Service – $95 per user/month
Relationship Sales $135 per user/month
Additional Licenses:
Team Member for Sales, Customer Service, Field Service or Project Service- Execute basic processes and share knowledge. $8 per user/month
Dynamics 365 Marketing –
Marketing – $750 per org/month – 10 Dynamics 365 user min
Marketing – $1500 per org/month – Less than 10 D365 users
Additional Licenses:
Team Member – Execute basic processes and share knowledge. $8 per user/month
Get a personalized license quote
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Fixed cost implementation services
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