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Microsoft Dynamics CRM 365 Pricing

Full information on Microsoft Dynamics CRM 365 Pricing. Pricing is based on Cloud Solution Provider (CSP) pricing. If you have an Enterprise, Education, Government or MPSA agreement your pricing will be based on your individual agreement. Have you seen Dynamics 365 in action? Get a FREE live personalized demonstration.

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Microsoft Dynamics CRM 365 Pricing - Professional vs Enterprise

The first decision you need to make when buying Dynamics 365 (CRM) for Sales and/or Customer Service is whether the Professional or Enterprise licensing is needed. 

You cannot mix/match Professional and Enterprise licensing, if you have even one user that needs any of the Enterprise features, you need to buy all Enterprise level licensing. 

Professional vs Enterprise have different features

Enterprise Only Features
  • Sales Goals
  • Sales Hub
  • Territory Management
  • Forecasting
  • Product Families & Relationships
  • Competitor tracking
  • Configure and define teams
  • Sales Playbook
  • Knowledgebase
  • Embedded Intelligence
Limitations of Professional Licensing
  • Guided process flows – 5 maximum
  • Forms and Views – 2 maximum per entity
  • System Charts & Dashboards – 5 maximum
  • Queues – 15 maximum
Base and Attach-On Licenses

Next, for every user pick at least one base license then any attach licenses. Attach licenses allow additional functionality (additional licenses) to be added to a user at significantly reduced pricing. For example, if a user needs both Sales and Customer Service, you can purchase the Sales base license then add the Customer Service attach license for $20/month. 

Customer Engagement Base Licenses

Customer Engagement Base Licenses

Sales Enterprise$95 per user/month

Sales Professional$65 per user/month

Customer Service Enterprise $95 per user/month

Customer Service Professional$50 per user/month

Dynamics 365 Attach Licenses

Add on licensing to base licenses:

Customer Service Enterprise – $20 per user/month

Customer Service Professional – $20 per user/month

Sales Enterprise – $20 per user/month

Sales Professional – $20 per user/month

Add-on licenses to any base Enterprise License:

Field Service – $20 per user/month



Applications Pricing

Start with what you need and upgrade to plans as your business grows.

Business Central – Essentials – $70 per user/month, Premium – $100 per user/month

Retail – $170 per user/month

Talent – $40 per user/month

Project Service Automation $95 per user/month

Field Service – $95 per user/month

Relationship Sales $135 per user/month

Additional Licenses:  

Team Member for Sales, Customer Service, Field Service or Project Service- Execute basic processes and share knowledge. $8 per user/month

Dynamics 365 Marketing –

Marketing – $750 per org/month – 10 Dynamics 365 user min

Marketing – $1500 per org/month – Less than 10 D365 users

Additional Licenses:

Team Member – Execute basic processes and share knowledge. $8 per user/month

Get a personalized license quote

Our experts are standing by, ready to help with pricing info on Microsoft Dynamics CRM/365 

Fixed cost implementation services

Our FastTrack for Dynamics 365 is a fixed cost, rapid time to value implementation service. Get up and running in a fraction of the time and at a fraction of the cost of other providers. We serve clients in Philadelphia, NJ, NY, DE, MD and nationwide.



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