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Microsoft Dynamics 365 Pricing

Microsoft Dynamics 365 pricing can be difficult to understand so we simplified it for you below. 

With its wide range of features and capabilities, it’s no surprise that many businesses are interested in implementing Dynamics 365. One of the most common questions that arises is: how much does it cost?

Many organizations over pay for Dynamics 365 licensing because they don’t fully understand the licensing model.

Talk to one of our Dynamics 365 experts who can help with pricing for your specific needs. 

Microsoft Dynamics 365 Pricing

Microsoft Dynamics 365 Pricing Calculator

Use our Dynamics 365 Pricing Calculator to get accurate pricing unique to your project. Our calculator has both licensing and implementation services pricing. Pricing is based on Cloud Solution Provider (CSP) pricing. If you have an Enterprise, Education, Government or MPSA agreement your pricing will be based on your individual agreement. For Dynamics 365 on-premise pricing, contact us

Dynamics 365 Pricing Information

Dynamics 365 for Marketing Pricing

Dynamics 365 for Marketing is now Customer Insights Journeys

Dynamics 365 Customer Insights Journeys

Without 10 or more qualifying Dynamics 365 licenses

$1700 per/month

Dynamics 365 Customer Insights Journeys

With 10 or more qualifying Dynamics 365 licenses

$1000 per/month

Dynamics 365 for Sales and Customer Service

Professional or Enterprise?

The first decision you need to make when buying Dynamics 365 (CRM) for Sales and/or Customer Service is between Professional or Enterprise licensing. The Professional level is targeted at smaller organizations with less complex needs. Professional level licensing has significantly restricted configuration and customization capabilities (see below).

The Enterprise level is by far the most popular type of licensing purchased as it includes all the features and functions available in the platform and does not have the configuration/customization restrictions that the Professional level has.

Professional and Enterprise licensing cannot be mixed, if you have even one user that needs any of the Enterprise features, you need to purchase all Enterprise level licensing. 

Professional vs Enterprise have different features

Enterprise Only Features
  • Sales Goals
  • Sales Hub
  • Territory Management
  • Forecasting
  • Product Families & Relationships
  • Competitor tracking
  • Configure and define teams
  • Sales Playbook
  • Knowledgebase
  • Embedded Intelligence
Limitations of Professional Licensing
  • Guided process flows – 5 maximum
  • Forms and Views – 2 maximum per entity
  • System Charts & Dashboards – 5 maximum
  • Queues – 15 maximum
Base and Attach-On Licenses

Next, for every user pick at least one base license then any attach licenses. Attach licenses allow additional functionality (additional licenses) to be added to a user at significantly reduced pricing. For example, if a user needs both Sales and Customer Service, you can purchase the Sales base license then add the Customer Service attach license for $20/month. 

Customer Engagement Base Licenses

Customer Engagement Base Licenses

Sales Enterprise$95 per user/month

Sales Professional$65 per user/month

Customer Service Enterprise $95 per user/month

Customer Service Professional$50 per user/month

Dynamics 365 Attach Licenses

Add on licensing to base licenses:

Customer Service Enterprise – $20 per user/month

Customer Service Professional – $20 per user/month

Sales Enterprise – $20 per user/month

Sales Professional – $20 per user/month

Add-on licenses to any base Enterprise License:

Field Service – $20 per user/month



Applications Pricing

Start with what you need and upgrade to plans as your business grows.

Business Central – Essentials – $70 per user/month, Premium – $100 per user/month

Retail – $170 per user/month

Talent – $40 per user/month

Project Service Automation $95 per user/month

Field Service – $95 per user/month

Relationship Sales $135 per user/month

Additional Licenses:  

Team Member for Sales, Customer Service, Field Service or Project Service- Execute basic processes and share knowledge. $8 per user/month

Dynamics 365 Marketing –

Marketing – $750 per org/month – 10 Dynamics 365 user min

Marketing – $1500 per org/month – Less than 10 D365 users

Additional Licenses:

Team Member – Execute basic processes and share knowledge. $8 per user/month

Get a personalized license quote

Our experts are standing by, ready to help with pricing info on Microsoft Dynamics CRM/365 

Fixed cost implementation services

Our GetONBoard services for Dynamics 365 are fixed cost, rapid time to value implementation services that get up and running in a fraction of the time and at a fraction of the cost of other providers. 

    Microsoft Dynamics 365 Partner Consultant


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