Full information on Microsoft Dynamics CRM/365 pricing. Pricing is based on Cloud Solution Provider (CSP) pricing. If you have an Enterprise, Education, Government or MPSA agreement your pricing will be based on your individual agreement. Have you seen Dynamics 365 in action? Get a FREE live personalized demonstration.
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The first decision you need to make when buying Dynamics 365 (CRM) for Sales and/or Customer Service is whether the Professional or Enterprise licensing is needed.
You cannot mix/match Professional and Enterprise licensing, if you have even one user that needs any of the Enterprise features, you need to buy all Enterprise level licensing.
Professional vs Enterprise have different features
Next, for every user pick at least one base license then any add-on licenses or license individual applications:
Add on licensing to base licenses:
Customer Service Enterprise – $20 per user/month
Customer Service Professional – $20 per user/month
Sales Enterprise – $20 per user/month
Sales Professional – $20 per user/month
Add-on licenses to any base Enterprise License:
Field Service – $20 per user/month
Start with what you need and upgrade to plans as your business grows.
Business Central – Essentials – $70 per user/month, Premium – $100 per user/month
Retail – $170 per user/month
Talent – $40 per user/month
Project Service Automation $95 per user/month
Field Service – $95 per user/month
Relationship Sales $135 per user/month
Team Member for Sales, Customer Service, Field Service or Project Service- Execute basic processes and share knowledge. $8 per user/month
Dynamics 365 Marketing –
Marketing – $750 per org/month – 10 Dynamics 365 user min
Marketing – $1500 per org/month – Less than 10 D365 users
Team Member – Execute basic processes and share knowledge. $8 per user/month
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