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Dynamics 365 Support

Let our team of Dynamics 365 experts manage your Dynamics 365 system so you can focus on running your business.

Fixed monthly per licensed user cost.

Dynamics 365 Support

If you need help with Microsoft Dynamics 365 support, you found the right partner. Our team is one of the most knowledgeable and experienced teams in the entire Microsoft partner channel. We have 20 years of experience supporting Dynamics 365 and have helped hundreds of businesses achieve success with the platform. Our services go deeper than just the technology, we provide consultative guidance in all the right areas to drive user adoption and success.

We offer support for all CRM modules of Dynamics 365 – Marketing (ClickDimensions and Power-CRM Marketing Automation for Dynamics 365), Sales, Customer Service, Omnichannel, Field Service, and Project Operations.

Dynamics 365 Support

It’s no secret that many CRM projects fail, one top reason is due to inadequate ongoing support.

In many cases, an implementation partner is engaged to implement a CRM solution. Most often after go-live the implementation partner falls back to a reactive support role based on an hourly billing model. This quickly becomes problematic and causes risk to the CRM project.

Most often the business is not prepared to take over full support and solution management of the CRM system. In small to medium size businesses resources are already stretched and it is cost-prohibitive for most to hire a CRM system administrator. It is also very common that management will not allocate more funding to par the implementation partner for hourly based support.

As a result the CRM solution becomes stagnant, user adoption declines and the implementation is at risk of failure.

We developed LevelUP to solve these key challenges. LevelUP is a managed service for Dynamics 365 that provides unlimited helpdesk support, proactive & preventative maintenance, user adoption monitoring & reporting as well as ongoing training. Optionally a block of monthly services can be purchased at a discounted rate to enhance your Dynamics 365 solution (additional configuration/customization)

With LevelUP, you are gaining an entire team of highly experienced professionals in all areas of Dynamics 365 to support and maintain your solution. No on-staff CRM Admin. is required however, if you do have a CRM administrator/champion on staff, we work closely with them and become their team.

Dynamics 365 Support

All the services needed to fully manage your Dynamics 365 system

Unlimited Help Desk
Support

Unlimited Help Desk support for your end-users, CRM Admin, or both (no CRM Admin required)

Enhancements

Monthly discounted rate service hours to enhance your Dynamics 365 system

Proactive Preventative Maintenance

Unlimited Help Desk support for your end-users, CRM Admin, or both (no CRM Admin required)

User Adoption Monitoring

All LevelUP customers receive our Dynamics 365 User Adoption Analysis reports and dashboards at not cost ($1495 without a LevelUP agreement).

User On/Off Boarding

We onboard your new users and offboard departing users.

Ongoing Training

Monthly live instructor led training and annual training specific to your configuration and use cases.

What our clients say...
Microsoft Dynamics CRM 365 Partner
169
4.5/5

Working with the entire Strava team has been absolutely a very good experience the whole time we’ve worked together.

Thomas Benson – Director, Contact Center and Logistics

Working with Strava it feels like you have taken my hand and walked me through a very difficult situation to resolve all the setup issues from the original installation of Dynamics 365.

Dalita Lovett – Director of Resource Development

Strava’s team of CRM experts were instrumental in our deployment at Penn State. They took the time upfront to understand our goals and challenges, tailored a solution that met our needs, and guided us through the entire project. We couldn’t have done it without them and are thankful for the partnership.

Robert Cornwall – Managing Director, Materials Research Institute- Penn State

Dynamics 365 Partner

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