Dynamics 365 Customer Service Training – Advanced
Our Microsoft Dynamics 365 Customer Service Training is the best available. Our instructors are some of the top experts in the Dynamics 365 (CRM) channel. All of our trainers have experience not only training on Dynamics 365 but also helping businesses implement the platform and using it firsthand daily. This enables us to deliver the best training content incorporating many valuable perspectives into the content.
All courses include hands-on exercises and quizzes to reinforce the knowledge.
All courses are recorded and attendees have unlimited access to the on-demand recordings.
This course is held online using our web-based training system.
Pre-requisites – Customer Service Beginner
Dynamics 365 Customer Service Training – Advanced is for end users who want to take their knowledge to the next level. This course covers how to use the more advanced features of Dynamics 365 Customer Service. Topics include:
- Meet Service Level Agreements
- Overview of Entitlements
- Use the Knowledgebase
- Case Business Process Flow
- Route Cases
- Queue Management
- Merge Cases
- Parent/Child Cases
After attending this course Customer Service Representatives will be able to use more advanced features of the Customer Service module.