Dynamics 365 Customer Service Training – Manager
Our Microsoft Dynamics 365 Customer Service Training is the best available. Our instructors are some of the top experts in the Dynamics 365 (CRM) channel. All of our trainers have experience not only training on Dynamics 365 but also helping businesses implement the platform and using it firsthand daily. This enables us to deliver the best training content incorporating many valuable perspectives into the content.
All courses include hands-on exercises and quizzes to reinforce the knowledge.
All courses are recorded and attendees have unlimited access to the on-demand recordings.
This course is held online using our web-based training system.
Pre-requisites – Customer Service Beginner, Customer Service Advanced
Dynamics 365 Customer Service Training – Manager is for management users who manage Customer Service. This course covers management-level topics in Dynamics 365 Customer Service. Topics include:
- Monitor Service Level Agreements
- Manage Entitlements
- Manage the Knowledgebase
- Setup Case Business Process Flows
- Create Views
- Case Routing
- Queue Management
- Analyze Customer Service Performance
After attending this course Customer Service Managers will be able to manage service users and teams and monitor performance.