Dynamics 365 Customer Service Training – Beginner
Our Microsoft Dynamics 365 Customer Service Training is the best available. Our instructors are some of the top experts in the Dynamics 365 (CRM) channel. All of our trainers have experience not only training on Dynamics 365 but also helping businesses implement the platform and using it firsthand daily. This enables us to deliver the best training content incorporating many valuable perspectives into the content.
All courses include hands-on exercises and quizzes to reinforce the knowledge.
All courses are recorded and attendees have unlimited access to the on-demand recordings.
This course is held online using our web-based training system.
Pre-requisites – None
Dynamics 365 Customer Service Training – Beginner is for the new user. This course covers how to use Dynamics 365 Customer Service as a Customer Service Representative. Topics include:
- Dynamics 365 Customer Service Overview
- How to login from a web browser
- Overview of the mobile and Outlook apps.
- User interface overview
- Create & Manage Cases
- Overview of Queues
- Activity Management on Cases
After attending this course Customer Service Representatives will be able to navigate Dynamics 365, find records, and manage cases.