It’s no secret that many CRM projects fail. There are many reasons for this high failure rate, one top reason is due to the average project lifecycle. Read our article Why Microsoft Dynamics CRM/365 Projects Fail, a Microsoft Partners Perspective. Typically, companies work with an implementation partner and most often after go-live the partner falls back to a reactive support role based on an hourly billing model. This is problematic because many companies cannot afford to hire the proper resources to maintain and enhance Dynamics 365. The solution becomes stagnant and does not grow with the company.
Our team is made up of highly experienced and skilled professionals who have made Dynamics 365 (CRM) their career. We have been working with Dynamics 365 CRM since it was first released in 2003 and have many years experience helping businesses achieve success with CRM.
Total Solution Management is a managed service specifically for Dynamics CRM/365. It is designed to solve the typical challenges that lead to failure in CRM projects. Our service is fixed monthly cost providing a predictable budgeted expense. Total Solution Management offers unlimited “break/fix” support, provides ongoing enhancement services, user adoption monitoring & management, training, ongoing road mapping
and more. With Total Solution Management, you are gaining an entire team of highly experienced professionals in all areas of Dynamics CRM/365 to support and maintain your solution. No on-staff CRM resources are required. However, if you do have a CRM administrator/champion on staff, we work closely with them and become their team.
During the on-boarding process, we fully analyze your system, business processes and uses of the system. We discover the issues and challenges you are facing and put together a resolution plan. Our team becomes intimate with your implementation enabling us to become an extension of your organization.
Let’s discuss how our Total Solution Management service can help your company get more out of Dynamics CRM/365.
We are so confident that our Total Solution Management service will provide great value to your organization that we require NO term commitment.
We offer a no-cost review of your Dynamics 365 CRM system. During this collaborative session, we revisit the
goals and objectives of the project, determine what’s working and what’s not, perform a technical review and provide our findings and recommendations.
Let us show you why Total Solution Management is the best support service!
"I selected Sträva because they took the time to understand our business and our goals with Dynamics 365. I also like their model of providing a solution vs. just selling hourly services. This aligns us both to the successful outcome of the project the way a true partnership should be. Everyone on Sträva’s team has many years of experience with the Dynamics solution and were able to provide valuable consultative guidance. I highly recommend Sträva.”Judy Ward, President - Advanced Enviro