Total Solution Management 2018-04-10T13:03:31+00:00

for Microsft CRM & Dynamics 365

Fixed Cost Managed Service for Dynamics CRM/365

It’s no secret that many CRM projects fail. There are many reasons and in a lot of cases, the failure can be attributed to the average project lifecycle. Read our article Why Microsoft Dynamics CRM/365 Projects Fail, a Microsoft Partners Perspective

Our leadership team collectively has over 60 years experience helping businesses achieve success with CRM. We set out to create a managed service for Dynamics CRM/365 that avoids the problem areas that cause project failure and helps assure success.

Total Solution Management is a managed service specifically for Dynamics CRM/365. It is designed to solve the typical challenges that lead to failure in CRM projects. Our service is fixed cost providing a predictable budgeted expense, includes unlimited “break/fix” support, provides ongoing enhancement services, user adoption monitoring & management, training, ongoing road mapping and more. With Total Solution Management, you are gaining an entire team of highly experienced professionals in all areas of Dynamics CRM/365 to support and maintain your solution. No on-staff CRM resources are required however if you do have a CRM administrator/champion on staff we work closely with them and become their team.

During the onboarding process, we fully analyze your system, business processes and uses of the system. We discover the issues and challenges you are facing and put together a resolution plan. Our team becomes intimate with your implementation enabling us to become an extension of your organization.

SUPPORT

Support is the cornerstone of user adoption and project success.

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PREVENTATIVE MAINTENANCE & SYSTEM ADMINISTRATION

Proper preventative maintenance prevents problems from impacting users 

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ENHANCEMENTS AND CUSTOMIZATIONS

A CRM solution needs to evolve as your needs change & your business grows

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TRAINING & CONSULTATIVE GUIDANCE

Ongoing end-user, management & executive training is critical to success

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NO COST REVIEW OF YOUR SYSTEM

We offer a no-cost review of your CRM implementation. During this collaborative session, we revisit the
goals and objectives of the project, determine what’s working and not, do a technical level review of your
Microsoft CRM/365 system and educate your team on how to get more out of your investment.

The outcome of this session is a written report summarizing the current state of the system, desired
future state, a road-map on how to achieve future state and any technical level issues we identify.

We are so confident that our Total Solution Management service will provide great value to your organization that we require NO upfront term commitment. We welcome the opportunity to discuss our service with you.

Contact Us for more information or to schedule your no cost system review

Total Solution Management for Microsoft CRM & Dynamics 365

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