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Dynamics 365 Product Information
Microsoft Dynamics 365 is a platform that includes functionality across communication/collaboration, sales, marketing, customer service (CRM) and financials. Intelligence is built into the platform and enables you to learn from your data and drive behavior across your teams. Dynamics 365 runs in the cloud or on-premise, is fully mobile-enabled and integrates with Microsoft Outlook.
Dynamics 365 was born to solve challenges that have plagued business software for many years, namely:
- The average business uses 13 or more disconnected software applications
- Multiple applications = multiple data silos
- When a user switches applications up to 40% productivity is lost
- With multiple applications end-to-end workflow is virtually impossible
- Only about 20% of data in any database is actually used
- User adoption is a major challenge
- Data intelligence capabilities have grown substantially
Dynamics 365 solves these challenges by combining workloads into a centralized platform with a common data model and user interface. Dynamics 365 is module based; license the functionality you need today and add functionality as your business grows. Modules available include:
- Office 365 – Communication & Collaboration
- Sales – Dynamics CRM Sales functionality
- Marketing – Powerful digital marketing capabilities
- Customer Service – Dynamics CRM Service functionality
- Field Service – Dynamics CRM Field Service functionality
- Project Service – Dynamics CRM Project Service Automation
- Business Central – Financials and accounting including quoting, invoicing, AR/AP and inventory management
- PowerApps – Rapid application development tool
- Flow – Automation & Workflow tool
- Common Data Model – Binds together all the elements of Dynamics 365 into a standard structure
Builtin Intelligence
Intelligence is built into Dynamics 365 that enables you to learn from your data and drive behavior. Below are examples of the intelligence that is built into the platform:
- Product cross/up-sell recommendations based on sales of all items to all customers
- Email engagement – Monitor sent emails to see when recipients are engaging
- Relationship Assistant – Automatic recommendations on recommended actions like overdue activities, sales opportunities and customer support cases
- Relationship Health – By learning from data from Office 365 (email) and information in Dynamics 365 the system will provide you with an overview of the health of your relationships
Ready to see a live demonstration?
Let our experts show you a day-in-the-life of your business with Microsoft Dynamics 365
Onsite demonstrations available in Philadelphia, PA, NJ, NY, DE, MD
Microsoft Outlook Integration
Increase user adoption by giving users Dynamics 365 inside the tool they spend the most time in every day; Outlook.
Email can be captured in Dynamics 365 so everyone is in the loop on coorespondence with business contacts.
View Dynamics 365 information from within Outlook email – activities, sales opportunities, contact/company info and more.
Schedule and delegate activities without ever leaving an email.
Turn emails into leads, contacts or customer service cases.
Work in Outlook desktop, mobile or web.
Powerful Business Intelligence
Using either the builtin dashboard and reporting capabilities or leveraging PowerBI you will have powerful intelligence capabilities.
Make better business decisions
Microsoft Dynamics 365 Pricing
Sales Professional
Core Sales Force Automation
$ 65
-
Per user/month
Save 10% off the above price. New clients only
Sales Enterprise
Core Sales Plus Additional Capabilities
$ 95
-
Per user/month
Save 10% off the above price. New clients only
See our pricing page for full pricing
Ready to transform your business?
Our FastTrack for Dynamics 365 is a fixed cost, rapid time to value implementation service. Get up and running in a fraction of the time and at a fraction of the cost of other providers. FastTrack is available for Dynamics 365 Sales, Marketing and Customer Service.
