Microsoft Dynamics 365 is a platform that includes functionality across communication/collaboration, sales, marketing, customer service (CRM) and financials. Intelligence is built into the platform and enables you to learn from your data and drive behavior across your teams. Dynamics 365 runs in the cloud or on-premise, is fully mobile-enabled and integrates with Microsoft Outlook.
Dynamics 365 was born to solve challenges that have plagued business software for many years, namely:
Dynamics 365 solves these challenges by combining workloads into a centralized platform with a common data model and user interface. Dynamics 365 is module based; license the functionality you need today and add functionality as your business grows. Modules available include:
Intelligence is built into Dynamics 365 that enables you to learn from your data and drive behavior. Below are examples of the intelligence that is built into the platform:
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Increase user adoption by giving users Dynamics 365 inside the tool they spend the most time in every day; Outlook.
Email can be captured in Dynamics 365 so everyone is in the loop on coorespondence with business contacts.
View Dynamics 365 information from within Outlook email – activities, sales opportunities, contact/company info and more.
Schedule and delegate activities without ever leaving an email.
Turn emails into leads, contacts or customer service cases.
Work in Outlook desktop, mobile or web.