One of the top reasons for CRM failure is lack of proper ongoing solution management.
It is just not possible to think of every needed configuration needed upfront. Also, the CRM system needs to change and adapt with your business.
Unfortunately in a lot of cases the system becomes stagnant very quickly because management will not approve additional investment in “consulting services” without seeing success and ROI. Additionally, most small-mid size businesses (SMB) cannot afford an in-house CRM admin resource.
FastTrack REFRESH includes Total Solution Management, full ongoing support, and managed services where we manage your Dynamics 365 solution ongoing. More info.